Using Parent Pay

At The Brooksbank School parents can make payments for most things online using ParentPay.

ParentPay offers you the freedom to make payments whenever and wherever you like 24-7, safe in the knowledge that the technology used is the highest internet security available. Your family has a secure online account, which can be accessed with a unique user ID and password. You can change these to something you will easily remember. ParentPay enables you to view all items available to each of your children along with relevant costs and details.

For topping up diner money accounts and paying for trips, etc., you will need to log onto the ParentPay website – – using your user ID and password. When you log onto the site you will see your child’s account. Making a payment is easy. You simply select the item to pay and follow the instructions to complete your payment. You can pay for multiple items during a single online session. ParentPay holds an electronic record of your payments to view at a later date should you wish. No card details are stored in any part of the system.

Frequently Asked Questions

How do I use ParentPay?

We will issue you with a unique username and password. Just go to and login with these details. Go to ‘Profile’ and change your password and username to something memorable. Also, register your email address here so we can send receipts of payments and the school can notify you easily when payments need to be made. That’s it. Now you can start making hassle-free, secure payments to your child’s school whenever you like.

What cards can I use?

ParentPay accepts MasterCard and Visa credit cards and Maestro, Switch, Delta, Electron, Solo and Visa debit cards.

Is it safe to make payments on the internet?

Yes. In fact, it’s as safe to pay online with ParentPay as it is to use your credit card in a shop or over the phone. ParentPay uses leading technology to process your credit/debit card transactions securely. All communication with the bank is encrypted (jumbled up so no one else can read it). Neither ParentPay nor the school have access to your card details and your card details are never kept by ParentPay or the school.

How can I check that it’s secure?

Standard website addresses begin with ‘http’ whereas the address for a secure site will always begin with ‘https’. You will also see a ‘padlock’ at the bottom right of the screen. Never enter your card details or personal data on any web page whose address does not start with ‘https’.

What about our personal information?

ParentPay uses a very limited amount of information about you and your child solely for the purpose of administering your account. They do not share or give information to any other organisations. They operate under strict guidelines set out by the latest Data Protection Act (including the General Data Protection Regulations), which ensures the protection and care of personal information. This means that any information you give ParentPay electronically will only be used for the purpose that you intended.

ParentPay will NEVER contact you by phone, email or mail and ask you to divulge confidential information like passwords or card numbers. If you are ever contacted by someone claiming to be from ParentPay, please contact ParentPay using the contact methods on their website.


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